level 5
so i did some banking this week. the nice lady who helped me just called. called to make sure she provided level 5 service and to let me know the thing i wanted done was done. which took a whole lot of words. ending with, okay thanks bye. click. um... wait? did she just mark on her form that the customer confirmed she provided level 5 service? heh. slick. fired. so fired. her and the person who thought this callback thing was a good idea.